Set up payment issues on your account

If you try to buy something on Google Play but your payment is declined or won't procedure, attempt the steps beneath.

If you've bought something then have a problem with or question well-nigh it, see bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Alert.
  3. If yous have a red alert, enter your payment information and wait for the team to reply.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there's a problem with i payment method, y'all can try paying with a unlike one.

  1. On your Android phone or tablet, open up the Google Play Store app Google Play.
  2. Go back to the detail that you desire to purchase and tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new one.
  5. Follow the on-screen instructions to complete your purchase.

Fix credit and debit card errors

There may be a trouble with your credit or debit carte du jour if you see 1 of the following error messages:

  • 'Unable to procedure payment: low bill of fare remainder'
  • 'Unable to complete transaction. Please utilize another form of payment'
  • 'Your transaction cannot be completed'
  • 'Unable to complete transaction: expired bill of fare'
  • 'Right this card info or try another card'

To prepare these errors, try the following steps:

Make sure that your carte du jour and address data is up to date

Expired credit cards or former billing addresses are a common reason for payments non to work properly. To update this information, use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method that you are trying to use for the purchase.
  3. Bank check the expiry date of the payment methods listed.
  4. Remove or update whatever expired payment methods.

Check that your card accost matches the address in Google Payments

If your credit bill of fare is registered to a different address, this can cause the payment to be declined. Bank check that the postal lawmaking matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Notice the payment method that yous are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing accost of your card.
  5. If needed, update the address.

And then, try your purchase once more.

Submit any extra information that is requested

If the error bulletin is followed by instructions for submitting additional information to Google, delight submit it. We will non be able to process the transaction on your account without this information.

Contact your banking company or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the establishment that issued your menu to ask almost the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (straight operator billing, online cyberbanking, Google Play Balance, Souvenir Cards and more)

If you see 'Your payment was declined due to an issue with your account'

If you see this message, it might exist because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros demand a fiddling more than information to protect your account against fraud.
  • We need a little more than information to comply with Eu constabulary (customers from European Spousal relationship fellow member states only).

To help fix these bug:

  1. Get to the payments centre.
  2. Take activity on any errors or requests in the payments centre.
    • You might need to verify your identity earlier you lot can buy anything through your Google Business relationship.
  3. Make sure that your proper noun, address and payment information are upward to date.

If a payment method is greyed out

If you run into a greyed out payment method while making a purchase on Google Play, that payment method isn't valid for that detail purchase. Employ a unlike payment method to complete your buy.

If y'all employ dual SIM card devices

Bank check if the correct SIM carte du jour is in slot i and remove any SIM card from slot 2.

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